If you are returning goods you will need to send an e-mail to info@trucksecure.co.uk or call us at 0844 272 0080 to get a returns number. A Returns Number must be issued before you can return or exchange your goods.
When requesting an Returns Number, the following information must be provided:
- Original Order Number:
- Date Order Received:
- Reason for the Return:
- Contact Name:
- Company Name:
- Postal Address:
- Telephone Number:
- Email Address:
After receiving the Returns Number, place the goods in its original packaging, record the Returns Number on the address label and packing slip and then post the package prepaid to:
Trucksecure
Stableway
North Street
Winkfield, Nr Windsor
Berkshire SL4 4SY
Returns Number# _ _ _ _ _
Errors by Customer
Trucksecure will only accept returns or exchanges due to customer error within 7 days after your delivery. We are not responsible for refunding delivery charges for goods ordered in error.
Errors by Trucksecure
If for any reason we at Trucksecure make an error, such as the wrong item sent out, please inform us immediately by phone or by email. We will send out replacement goods immediately..
Errors by Parcel Force
On the despatch of your goods, you will be informed by email of when to expect them. If you have any problems with your delivery please notify us immediately and we will attempt to resovle it to your satisfacition. We cannot however be held responsible for any loss or disappointment resulting from errors made by Scarlet Couriers.
Defective Goods
If the goods arrive to you defective or damaged, please send an e-mail to info@trucksecure.co.uk or call us at 0844 272 0080 to obtain a Returns Number.
How to find us
On the web: www.trucksecure.co.uk or via email: info@trucksecure.co.uk
Telephone: 0844 272 0080 | Fax: 0844 272 0081
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